We're here to help you with your exchanges or returns. All exchanges and returns can be made within 60 days from receipt of the merchandise.

Returns and Exchanges

If you need to return something for any reason, simply fill out the form below and include it with your securely packaged items in order to send your return to us. For faster service and to track your returns, we suggest you use UPS. You are responsible for return shipping charges; however, there is no charge for the return of defective items or items we may have shipped incorrectly. For defective items, or items shipped incorrectly, call us and we will make arrangements for return shipping. Please allow up to 10 days for processing your return.

Items that may not be returned:

Clearance, discontinued items, special order items including customize styles, select undergarments, tights, makeup, hair and foot care items (including toe pads), and opened Swarovski bulk crystal packs. Clearance items are final sale.

To help us process your exchanges or returns quickly, please include a completed Exchanges & Returns Form

In order to accept your exchange or return:

  • All merchandise must be returned in new, unworn condition in the original resealable packaging with tags attached.
  • Laundered items cannot be returned.
  • Merchandise must not have writing on the tag.
  • Shoes must be returned in perfectly new, unmarred, and unsoiled condition and should be returned in undamaged shoe boxes. Boxes that have been written on and taped cannot be accepted. Please place the package inside another shipping container or box so the package does not get destroyed and therefore the product cannot be accepted for return.

Any merchandise received not complying with these instructions will be returned to you with no refund or exchange given.

Shoe Returns: Please Read!

If you need to return the shoes from your order, they must be returned in perfectly new, unmarred, and unsoiled condition.

Ballet/Pointe/Jazz Shoes: Make sure your feet are clean and dry before putting them into the new shoe. Imprints will be left on the inside if tight or your feet are damp. We suggest you lay down a towel before trying them on. Shoes soil easily and the satin on the pointe shoes become scratched and marred easily.

Taps/Sneakers: Please try shoes on a carpeted floor only. The taps scratch easily and would therefore be non-returnable.

Exchanges Only

You may return an item(s) AND exchange it for the same item(s) in a different size or color, and of the same dollar value. While you pay shipping costs to return item(s) to us, we are happy to send your exchanged merchandise at no shipping charge to you.

Please note, additional shipping charges may apply for items you add above the value of your original order. There is no charge for the return of defective items or items we may have shipped incorrectly. Please make your return as outlined above.